![]() ![]() I'm still within my 30 day window, so I may just return the software. I'm reluctant to buy any more Roxio software until I can get his issue resolved. I can capture video fine and I'm doing some basic editing with Microsoft MovieMaker. Any suggestions for some different software are appreciated too. But when I tried to import one of the video's I captured it gave me the same error message and shutdown.Īlso, I'm not running VMware on this computer.Īny other suggestions are appreciated. I relaunched the software again and it worked the second time. It gave me a "Roxio has stopped working" error message and shut down. I then rebooted my compter and ran the software. With my security software turned off and my started up files disabled, I ran the repair for the Roxio software. I also check my software versions and I'm running DrectX 11, Explorer 9, and the most current Media Player. ![]() I will not load the upgrade again because it cannot 'see' my video stream and it lead to a crash of my computer. However, if it makes more sense, the upgrade could have been 301B87A ENU. And, as I also said before, the upgrade went to 301B37A ENU. All were current, except the GeForce 8500 GT. No, I have the version named Roxio Easy VHS to DVD 3 Plus with the number 301B83A ENU. I then manually checked my device drivers for DVD/CD player, RealTek High Def Audio speakers, and NiVidia GeForce 8500 GT. I also check my HP updates and it was also current. I could not find the "custom" tab you referred to, but I checked the optional installs and all that was there was Silverlight and about 34 language paks. I followed your directions by checking my windows updates, which were all current. ![]()
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